Help and support.
Questions, a bug, or a train that isn't showing up? Write to us and a real person will reply.
Email support
You can also use Profile → Send feedback in the app. To help us fix a problem quickly, tell us your iPhone model, your iOS version, the GLYDETO version (in Profile) and the line, train or station involved.
Common questions
Where does the train and bus information come from?
Live positions, departures, platforms and service alerts come from Metrolinx Open Data, the public data feed for GO Transit and UP Express. GLYDETO is an independent app and is not made, endorsed or supported by Metrolinx or GO Transit. If the data feed is late or wrong, GLYDETO will be too, so always check station signs and announcements.
Why does GLYDETO ask for my location?
Your location is used to find the nearest station or stop, to fill in “My location” in the trip planner, and to follow your train while a trip is running so the Live Activity and widgets stay up to date. GLYDETO works without it. You can change this at any time in Settings → Privacy & Security → Location Services → GLYDETO.
How do I show my trip on the lock screen or turn it off?
Start a trip from a train's card or the trip planner and it appears on the lock screen and in the Dynamic Island. End the trip in the app to remove it. To turn Live Activities off entirely, go to Settings → GLYDETO → Live Activities.
How much does GLYDETO cost?
GLYDETO starts with a one month free trial. After the trial it costs CA$2 a month or CA$19.99 a year. Prices in other currencies are set by the App Store for your region. The subscription renews automatically until you cancel. See the subscription terms.
How do I cancel my subscription?
Subscriptions are managed by Apple. On your iPhone, open Settings → your name → Subscriptions → GLYDETO and tap Cancel Subscription. Cancel at least 24 hours before the end of the trial or the current period to avoid being charged for the next one. You keep access until the period ends.
How do I get a refund?
Apple handles all payments and refunds. Request one at reportaproblem.apple.com, signing in with the Apple Account you used to subscribe.
I got a new iPhone. How do I restore my subscription?
Sign in with the same Apple Account, open GLYDETO and tap Restore Purchases on the subscription screen.
How do I delete my account and data?
In the app, go to Profile → Account → Delete account. This permanently deletes your account and the data linked to it from our servers. Deleting your account does not cancel an App Store subscription, so cancel that separately in your Apple account settings. If you can't sign in, email [email protected] from the address on your account and we will delete it for you. See the privacy policy for details.
A train is missing or in the wrong place.
Trains only appear while their GPS is reporting to Metrolinx. A train can disappear for a few minutes in tunnels, at Union Station or when the feed pauses. If one stays wrong for a long time, email us the train number, the line and the time and we will look into it.
Which devices does GLYDETO work on?
GLYDETO is made for iPhone. Widgets, Live Activities and the Dynamic Island need a recent version of iOS and a supported iPhone.